Marketing, Social Media and Business/Adminstration Support person

Tracey Secker

Pumpkinjack

Online Entrepreneur

I have a number of years experience in business having worked in the financial sector, customer services, sales, marketing, social media and project management areas.

In my last senior management role I was the Customer Service Manager which included:
Managing the Booking Office
-staff recruitment, training, performance management, staff reviews and managing staff;
-planning Booking Office activities;
-dealing with customer and staff queries;
-managing budgets;
-writing procedures and processes;
-supporting all office IT and dealing with any H&S issues and
regulation matters;
-Project Manager of a new booking system.

Customer Service
-the complete customer experience in all areas of the organisation;
-managing and responding to customer complaints;
-managing customer engagement through online customer satisfaction questionnaires via an online survey system and analysing results;
-managing the Customer Service team and completing training.

Part of the Strategic Management Team – change management, business development, preparing proposals, external meetings and completing presentations, planning the department strategy, supporting/ implementing company strategy and best practices and working with other Managers on the company.

Brokerage –managing all aspects of sales, marketing and management of the brokerage area.

Social media management –introduction of social media plan and strategy.

Marketing –writing and production marketing material, working with external companies on design and production of marketing material and adverts, proof reading, exhibition work
and management, experience of content management systems, search engine optimization and PPC, PR management.

My current business is The Local Product Company.



Personal Details

Name
Tracey Secker
Country
United Kingdom

Pitch Details

Job type : Freelance
Home Business
Self Employed
Work From Home
My Profession : Online Entrepreneur
Industry Sector Experience : Admin, Secretarial and Languages
Advertising, Creative and Design
Consultancy and Project Management Roles
Customer Service Jobs
Marketing and Sales Jobs
Experience :> 10 years
Career Level :Senior Manager